Job Description

Job Description

About Us:

Club Pilates Chicago brings the joy of Pilates to 9 vibrant studios across the city, in Lakeview, Lincoln Park, Logan Square, North Center, Ravenswood, River North, South Loop, West Loop, and Wicker Park. We are searching for a Studio Manager who embodies our mission to empower and improve lives through Pilates and lives by our core values.

Our Mission:

To empower and improve lives through Pilates.

Our Core Values:

• Respect: We value everyone and treat people with dignity and professionalism.
• Integrity: We build trust through responsible actions and honest relationships, even when no one is watching.
• Inclusivity: We welcome, support, and empower everyBODY.
• Balance: We strive for physical, mental, and emotional balance.
• Continuous Growth: Through feedback, we learn, evolve, and achieve our potential.
• Accountability: We are accountable to each other, our clients, and ourselves.
• Intentionality: We consider the why behind the what in all we do.

Role Overview:

As a Studio Manager, you will be the heart and soul of the studio — a passionate wellness ambassador dedicated to creating an inviting, energetic environment for both clients and staff. You’ll take full ownership of daily operations, staff leadership, sales growth + goals, and member retention. Your role blends hands-on management with strategic thinking, ensuring our studio thrives as a community hub for Pilates and wellness.

What You’ll Do:

• Lead & Inspire: Build and nurture a welcoming, positive atmosphere for prospects/members and staff, living our core values: Respect, Integrity, Inclusivity, Balance, Continuous Growth, Accountability, and Intentionality.
• Drive Growth: Own studio revenue targets by driving membership sales, private training, retail, and community event participation.
• Develop and Coach the Team: Oversee and mentor the sales and studio staff, fostering a high-performing, supportive team culture through training and development.
• Drive Operational Excellence: Manage daily studio operations, including facility management, member relations, and issue resolution with professionalism and care.
• Build Community Engagement: Cultivate a strong, welcoming community inside the studio, ensuring members feel engaged and supported. Additionally, represent Club Pilates at local events such as farmers' markets, neighborhood festivals, and promotional activities to increase brand awareness, generate new prospects, and grow the studio presence in the neighborhood.
• Deliver Superior Customer Experience: Serve as the go-to contact for prospects and members, handling inquiries and escalations with empathy, efficiency, and a white-glove service mindset that creates exceptional experiences.
• Own Studio Results & Partner with Management: Work independently to meet studio goals while collaborating with the broader management team to ensure consistency across all Chicago studios.

Qualifications:

• A natural leader who embodies our core values and thrives in a fast-paced, customer-focused environment.
• Reliable with a flexible “available to support as needed” and the ability to adapt as needed, while also maintaining healthy and sustainable boundaries. 
• Previous experience in studio, retail, or fitness management preferred.
• Proven sales expertise and a history of consistently hitting or exceeding sales goals preferred.
• Strong analytical skills with the ability to interpret reports (revenue, conversion, retention) and translate data into actionable strategies.
• Associates' or Bachelor’s degree preferred.
• Availability to work full-time, including alternating some evenings, weekends, and holidays.

What We Offer:

• Estimated total compensation: $65,000+ annually

(Includes a base salary of $55,000 plus revenue-based monthly bonuses)

• Free stand-by Pilates classes
• Discounts on retail and Teacher Training Program.
• Paid Maternity Leave
• Comprehensive health benefits (Medical, Dental and Vision) for full-time employees
• Paid leave and sick leave 
• 401(k) retirement plan

Work Schedule:

• Approximately 40-45 hours per week.
• Monday to Friday with alternating weekends.
• Combination of in-studio and remote work.
• Holiday coverage as needed.

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