Job Description

Job Description

Job Description

This is an on-site position only. Remote workers need not apply.

Salary is negotiable and based on confirmed and verified experience — up to and including the ability to solve real-world technical issues during the interview process.

We’re a growing Managed Service Provider (MSP) based in Dallas, and we’re hiring a detail-obsessed IT Helpdesk Technician. If you thrive on solving real-world IT issues and believe that precision, accuracy, and thorough documentation are non-negotiable , we want to hear from you.

This is not an entry-level role. You’ll be expected to hit the ground running, troubleshoot confidently, and handle every task with complete accuracy — because attention to detail is mandatory in everything you do .

What You’ll Be Doing

• Supporting clients remotely and on-site across M365, Windows, and networking environments

• Troubleshooting firewalls (SonicWall/WatchGuard), Hyper-V VMs, and shared drives

• Managing and configuring Microsoft 365 accounts, mailboxes, and policies

• Handling server tasks: GPO, AD user/group management, RDP setup

• Working with ConnectWise Manage and Asio

• Delivering exceptional customer service with flawless documentation and follow-through

Every ticket, every configuration, every response must be precise, verified, and properly documented. Attention to detail isn’t optional — it’s the core of the job.

Must-Have Skills

• Microsoft 365 Admin experience (Exchange, licensing, etc.)

• Microsoft Entra ID (Azure AD) and Microsoft Azure administration experience

• Windows Server (2016–2022), Hyper-V familiarity

• SonicWall or WatchGuard basic configuration

• Troubleshooting DNS, DHCP, printing, and endpoint issues

• Clear, professional communication — written and verbal

• Meticulous documentation habits and process consistency

What We Offer

• Salary based on confirmed and verified experience (including real-world problem-solving during the interview process)

• Paid Microsoft certification testing and training with pre-approval

• Health insurance, PTO, and paid holidays available after meeting the time requirements associated with each individual employee benefit

• Small team culture with structure and available opportunities for technical development and professional growth

• Fun but focused — no politics, just precision and progress

Bonus Points

• Multiple years of MSP experience within the past year

• Certified Microsoft Entra ID or Microsoft Azure Administration with real-world experience

• Multiple years of troubleshooting experience in environments that emphasize independent problem-solving and solution-oriented troubleshooting skills

To Apply

In addition to completing the ZipRecruiter application process, it is mandatory that you also complete our short tech quiz.

Quick Tech Quiz:

Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly.

LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.

Company Description

LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.

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